The ETC - Training Packages
Quality and award winning Training Packages developed by an organisation with many years of skills training experience.
Modern Supervision
Modern Supervision is an NQF aligned training programme which consists of 17 Modules, Facilitator and Learner Guides, Assessments and a video. The programme allows learners to accumulate credits for the Certificate in Generic Management Level 4. The four unit standards covered in this programme are:
SAQA ID 14667, 13947, 13911, 13914
NQF Level 4
Credits 22
Modules 17
Module 1 Business Management and Role of the Supervisor
On completion of this module you will be able to do the following:
- Describe the Management activities involved in running a successful business
- Explain the basic activities involved in the management process
Module 2 Planning and Scheduling
On completion of this module you will be able to do the following:
- define the planning function in your organization and indicate who is responsible for it
- set departmental objectives
- convert policy statements into action plans
- draw up a plan
- draw up a GANTT chart
- draw up a PERT (CPA) chart
Module 3 Organising and Organisation
On completion of this module you will be able to do the following:
- Identify the organizing function in the organization and indicate who is responsible for it
- Organise your work group for a specific task
- Draw up an organisation chart for your own organisation and interpret it in terms of type, lines of authority, chain of command and centralization
- Describe the coordinating task in the organization and in the supervisory position with the use of examples
Module 4 Delegation
On completion of this module you will be able to do the following:
- Draw up a list of your own responsibilities and mark those that can be delegated
- Explain the difference between responsibility and accountability using examples from your own work
- In a roleplay delegate work to a subordinate
Module 5 Leadership
On completion of this module you will be able to do the following:
- Identify the leading function in an organization and indicate who in the organization is responsible for leading
- Identify the 3 different leadership styles
- Implement appropriate leadership styles when faced with different situations in the workplace
Module 6 Motivation
On completion of this module you will be able to do the following:
- Explain why it is important to motivate a team and how levels of motivation can be assessed
- Apply the theories of motivation
- Describe techniques that leaders can use to motivate a team
- Provide feedback to a team
- Recognise achievement
- Indicate how a team leader can empower members of a team
Module 7 Communication
On completion of this module you will be able to do the following:
- Describe the communication function
- Make suggestions as to how cultural diversity can be accommodated in communication
- Explain the importance of listening in communication
- Explain the importance of trust in communication
- Plan and deliver a verbal communication
- Structure a written report
Module 8 Problem Analysis and Decision Making
On completion of this module you will be able to do the following:
- Explain the decision making role of the supervisor using examples from your own job
- Describe the decision making steps to be followed
- Complete a problem analysis and apply the decision making process for an actual workplace situation
Module 9 Control
On completion of this module you will be able to do the following:
- Identify the control function in your organization, and indicate who is responsible for this function
- Identify relevant controls in your own job and give examples
- Describe your role in controlling worker performance and how you assess their performance
- Set up a control system for a process, implementing the positive approach to control
- Devise a quality control programme that will improve quality in your department
- Identify cost reduction opportunities
- Draw up a budget
Module 10 Safety and Housekeeping
On completion of this module you will be able to do the following:
- Draw up a safety programme for your department, highlighting specific danger areas
- Draw up a programme to improve housekeeping in your department
Module 11 Recruitment
On completion of this module you will be able to do the following:
- Prepare a forecast to establish labour requirements
- Prepare a job description
- Interview an applicant and critically evaluate the suitability of the applicant to the job
Module 12 Induction
On completion of this module you will be able to do the following:
- Draw up an induction programme for a new employee in your department which includes all relevant documentation, processes, and information
- Prepare to receive a new member on a team
- Introduce new members
- Explain how performance is monitored
- Explain opportunities available in the organization for lifelong learning
- In a roleplay, complete the introductions and explanations required in an induction
Module 13 Job Instruction
On completion of this module you will be able to do the following:
- Do a job breakdown for one of the jobs you supervise
- Identify key points and arrange all steps in the most appropriate sequence to facilitate learning
- State how you will go about implementing the instruction method
Module 14 Industrial Relations
On completion of this module you will be able to do the following:
- State how you can promote good industrial relation in your organization
- Apply basic industrial relations in your dealing with shop stewards and workers
Module 15 Handling Grievance
On completion of this module you will be able to do the following:
- In a roleplay you will deal with a grievance interview
Module 16 Maintaining Discipline
On completion of this module you will be able to do the following:
- Explain the disciplinary task of a supervisor and the role of the supervisor in the disciplinary process
- In a roleplay you will deal with a disciplinary interview
Module 17 Meetings
On completion of this module you will be able to do the following:
- Prepare for a meeting
- Conduct a meeting
- Deal with conflict in a meeting
- Follow up on a meeting
PACE (Personal And Corporate Empowerment Training)
(10 Modules, Instructor Manual, Videos, Workbooks & Carry Case)
The following modules were created to assist organisations that are dedicated to the development of their employees. They have as their main aim the empowerment of disadvantaged workers, so as to eliminate gaps that may exist in skills and knowledge, on both personal and professional level. The target population is all workers who can read and write.
Modules:
- Conflict & Change Handling
- Project Management
- Professional Business & Social Conduct
- Time Management
- The Corporate Environment
- Business Success factors
- Introduction to Management
- Introduction to Economics
- Communication
- Personal Finance Management
Lifeskills
Modules:
- Listening & Feedback
- Assertiveness
- Conflict Resolution
- Change Management
- Stress Management
Available as a Complete Package (All 5 Modules) or Individual Videos
Operator Training (Lifting Equipment)
Accreditation by the Transport SETA (TETA)
- Lift Trucks (Codes 1 – 5 and 12) Including video
- Cranes Overhead (Codes 30 - 31)
- Truck Mounted (Code 32)
- Mobile (Codes 33 – 37 and 39)
For further information please contact ETC Marketing on 041 - 581 3062
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